FAQs

Frequently Asked Questions (FAQs)

General Questions

  1. What services/products do you offer?

    • We specialize in customized textile products and promotional items, and we also assist in creating and marketing brands for other companies and our own in-house brand.

  2. Which countries in Europe do you deliver to?

    • We deliver to all countries within the European Union, including Germany, France, Spain, Italy, and the Netherlands. We also service non-EU countries such as Norway and Switzerland.

  3. What payment methods are accepted on your website?

    • We accept various payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers.

Ordering and Shipping

  1. How can I track my order?

    • Once your order has been shipped, you will receive a tracking number by email. You can use this number on our website to track your order’s progress.

  2. What are the shipping costs?

    • Shipping costs vary depending on the destination and the size of the order. Specific rates can be found on our Shipping Information page.

  3. Can I change my order after placing it?

    • Changes to orders can be made within 24 hours of placement. Please contact our customer service team for assistance.

Returns and Refunds

  1. What is your return policy?

    • We accept returns within 30 days of receipt. The items must be in original condition and packaging. Return shipping costs are the responsibility of the customer, unless the return is due to a defect or incorrect item received.

  2. How do I arrange a return?

    • To arrange a return, please contact our customer service to initiate the process and receive a return authorization number.

  3. When can I expect my refund?

    • Refunds are processed within 14 business days after we receive the returned item(s). The refund will be issued to the original method of payment.

Product Information

  1. Do you offer products made from sustainable materials?

    • Yes, sustainability is core to our business. We offer a range of products made from sustainable materials, and details can be found on the product pages.

  2. Can I order custom-designed textiles?

    • Absolutely! We specialize in custom designs. Contact us with your requirements, and we will work with you to create a product that meets your needs.

Technical Support

  1. I’m having trouble placing an order on your website, what should I do?

    • If you encounter any technical issues while ordering, please contact our support team at support@example.com or call us directly.

  2. How can I update my account information?

    • You can update your account information by logging into your account on our website and navigating to the "My Account" section.