Return Policy
Return Policy
Thank you for shopping at DR Textil Kreativ. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and you need to have the receipt or proof of purchase.
Non-Returnable Items
Please note that certain types of items cannot be returned, such as:
- Customized or personalized items
- Perishable goods such as food, flowers, or plants
- Digital products such as software or digital images
- Personal care goods, such as beauty products
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
If your item is defective or damaged, you may request an exchange instead of a return. Please contact us to arrange an exchange.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Contact Us
If you have any questions on how to return your item to us, contact